Privacy Policy

At NY Digital (accessible from https://nydigital.co.in), one of our main priorities is the privacy of our visitors and clients. This Privacy Policy document contains types of information that is collected and recorded by NY Digital, including our WhatsApp CMS platform (the "Platform"), and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at hello@nydigital.co.in.

1. Information We Collect

We collect and process personal data that you provide to us directly or that we access via the Meta APIs when you use our services:

• Account Information: When you register for our WhatsApp CMS platform, we collect your name, email address, phone number, billing address, and company details.
• WhatsApp API Data: To provide the campaign broadcasting and automation features, our platform integrates with the WhatsApp Business API (via Meta). We process the phone numbers of your recipients, opt-in statuses, templates, incoming and outgoing message logs, metadata (delivery and read status), and any media attachments transmitted through the Platform.
• Usage and Device Data: We may collect logs about your interaction with the Platform, including your IP address, browser type, operating system, and timestamps of activity.

2. How We Use Your Information

We use the information we collect in the following ways:

• To operate, maintain, and provide the WhatsApp CMS platform features and functionalities.
• To process your payments and manage your subscriptions.
• To send transactional notifications, support tickets, and service updates.
• To monitor and analyze usage patterns, prevent fraudulent activity, and enforce compliance with Meta's developer policies.

3. Data Sharing and Disclosures

We value your privacy and do not sell, trade, or lease your personal information. However, to provide the service, we share data with the following parties:

• Meta Platforms, Inc. (WhatsApp): Messages and media sent via the Platform are routed through Meta's WhatsApp Business API, subject to Meta's privacy policies.
• Third-Party Service Providers: Secure payment processors (e.g. Razorpay), cloud hosting providers (e.g. AWS), and database/storage providers. These partners process data solely under our instruction.
• Legal Compliance: If required by law, we may disclose information to comply with legal processes or regulations.

4. Data Security

We implement robust security measures to protect your personal information and WhatsApp communication data. All connections to our Platform are encrypted using HTTPS (SSL/TLS). Data stored in our database, including API access tokens and customer databases, is secured using industry-standard encryption protocols and access control lists (ACLs).

5. Data Retention and Deletion

We retain your account data and WhatsApp message logs only for as long as your account remains active or as needed to provide our services. You have the right to request deletion of your account and all associated data at any time. For step-by-step guidance on how to request deletion, please visit our Data Deletion Policy.

6. Consent and Policy Changes

By using our website and WhatsApp CMS Platform, you hereby consent to our Privacy Policy and agree to its terms. We reserve the right to update this policy periodically to reflect changes in our practices or Meta Developer regulations. We will notify you of any major updates on this page.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

NY Digital
Navi Mumbai, Maharashtra, India
Email: hello@nydigital.co.in
Phone: +91 90763 30330