Stop losing leads in scattered chats
When all customer conversations sit on one phone, follow-ups get missed. ReachFlow makes WhatsApp conversations easier to organize, assign, and track.
WhatsApp CRM
WhatsApp CRM Software for Small Businesses in India
ReachFlow by NY Digital gives small businesses a WhatsApp-first CRM workflow for contacts, campaign history, customer replies, tags, and sales follow-up.
It is made for shops, service providers, tutors, clinics, agents, and local teams who depend on WhatsApp but need more control than manual chats.
Simple enough for daily use
The platform focuses on practical workflows: import contacts, send useful messages, track replies, and keep customer follow-up visible.
What You Get
Useful ReachFlow by NY Digital workflows
The goal is simple: send better messages, follow up faster, and keep your WhatsApp account healthier.
Contact Lists and Tags
Group leads by status, interest, city, source, or purchase history.
Shared Inbox
Keep replies visible to the team and reduce dependency on a single mobile device.
Campaign History
Know what was sent and which customers replied before your next follow-up.
Affordable Pricing
Use ReachFlow for INR 499/month or INR 5,000/year, with no markup on API charges.
Trust
Why businesses choose ReachFlow by NY Digital
ReachFlow platform pricing is separate from WhatsApp API/message delivery charges. NY Digital does not add markup on those charges.
Use ReachFlow by NY Digital for INR 499/month or INR 5,000/year, with setup guidance available from NY Digital.
The platform is positioned for permission-based customer communication, templates, segmentation, and responsible follow-up.
Workflow
How to use this workflow
1
Add leads
Import contacts from forms, walk-ins, ads, or existing customer lists.
2
Segment them
Use lists and tags to separate hot leads from general audiences.
3
Send follow-ups
Use templates, reminders, and campaign scheduling.
4
Track outcomes
Review replies and focus on leads ready for manual sales action.
Related Guides
Learn more about WhatsApp marketing
FAQ
Common Questions
Is ReachFlow a full CRM?
ReachFlow is a WhatsApp-first CRM workflow for contacts, conversations, campaigns, and follow-ups. Custom CRM integrations are available for advanced teams.
Can multiple staff use it?
Yes, ReachFlow supports team workflows for shared visibility and customer replies depending on setup.
Is there an annual plan?
Yes. ReachFlow costs INR 5,000 per year.