Probable Causes
- SEBI, RBI, and DPDP regulatory compliance mandates
- Safeguarding corporate records when sales agents resign
Webhook & Media Engineering
200 OK
How to Export & Archive WhatsApp Chat History for Compliance & Audits
Regulated industries (finance, insurance, healthcare) must retain immutable logs of customer WhatsApp conversations for audit and dispute resolution.
Step-by-Step Resolution
Recommended Fix Protocol:
Configure your webhook receiver to persist all inbound and outbound message payloads into an encrypted PostgreSQL or AWS S3 data lake with immutable timestamps.
Technical Example / Code Payload:
// Archival Fields: id, wamid, timestamp, sender, recipient, type, body, media_url
Quick Answers
Frequently Asked Questions
Does Meta store chat history on Cloud API?+
No. Meta only acts as a delivery pipe; Meta deletes messages once delivered. Your CRM must store conversation history.
How does NY Digital handle chat backups?+
NY Digital CRM includes automated cloud backups, role-based export tools, and audit trails.
Need Technical Help?
Resolve WhatsApp API Issues Fast with NY Digital
Our certified Meta API engineering team helps Indian enterprises diagnose webhook bugs, unblock banned numbers, and scale messaging limits safely.
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