Assign chats, add status and keep customer context visible.
B2B & Industrial WhatsApp Business API CRM
Turn IndiaMART & Export Inquiries into High-Value Purchase Orders.
For industrial manufacturers, engineering fabricators, chemical suppliers, and B2B exporters across MIDC industrial belts (Rabale, Turbhe, Taloja, Chakan, Peenya) and pan-India, NY Digital delivers an enterprise WhatsApp CRM that captures commercial inquiries, delivers technical catalogs, routes leads to sales engineers, and tracks RFQ (Request for Quote) pipeline stages.
WhatsApp CRM₹99,999/yearManaged campaignsDPDP-aware
Industrial Valve RFQ InquiryLive workflow
Hello, please send technical datasheet and bulk export pricing for 500 units of 2-inch Stainless Steel Ball Valves.
Greetings! Technical specification PDF and standard dimensional drawings shared above. Our senior applications engineer has been assigned to prepare your commercial quote. What is your required delivery timeline?
Commercial RFQ Qualified · Technical Specs Dispatched
Lead captured
Status updated
Follow-up sent
Real CRM screenshots
Real CRM screens behind this workflow
These actual product screens show how chats, contacts, campaigns, template creation and reporting work inside the CRM. Sensitive customer details should be masked before publishing production screenshots.
Store consent status, groups and import-ready customer data.
Target audience, DPDP consent check, throttling and live preview.
Create templates, preview messages and submit safely.
Track delivered, read, failed and list hygiene outcomes.
Common problems
B2B manufacturing leads go cold due to slow quote preparation.
Industrial buyers submit RFQs to 3 to 5 suppliers simultaneously on IndiaMART and TradeIndia. The manufacturer that provides instant technical drawings and immediate sales engineer response captures the commercial order.
IndiaMART and portal leads scattered across sales phones
Commercial inquiries arrive in portal inboxes or personal WhatsApp numbers with zero centralized tracking or pipeline visibility.
Complex RFQ cycles stall without disciplined follow-ups
Commercial quotations take days to draft and then remain unfollowed up, allowing competing fabricators to win the order.
Manual sharing of heavy technical specification sheets
Sales reps spend hours hunting for the latest PDF catalogs, test certificates, and dimensional drawings on office desktop drives.
Recommended workflow
Recommended B2B manufacturing WhatsApp CRM workflow
A structured pipeline connecting digital B2B portals, instant technical collateral, and commercial sales engineers.
Centralize Portal Inquiries
Capture inbound inquiries from IndiaMART, TradeIndia, Google Search, and export portals directly into unified CRM.
Instant Technical Catalog Dispatch
Approved Meta templates instantly share product datasheets, compliance certifications, and company profile PDFs.
Route to Technical Sales Engineer
Leads route to regional sales managers with stages: Inquiry, RFQ Received, Quote Sent, Sample Approved, and PO Issued.
Automated Commercial Quotation Cadence
Schedule automated follow-ups at 48-hour, 5-day, and 14-day intervals to confirm quotation receipt and resolve technical queries.
Campaign ideas
High-converting campaign ideas for B2B manufacturers
All campaigns are managed end-to-end by NY Digital, utilizing official Meta Cloud API templates compliant with DPDP standards.
Documents requiredRegistered manufacturing company name, GST certificate, and official domain URL High-resolution company logo, industrial brochures, and technical catalog PDFs IndiaMART / TradeIndia CRM API integration credentials (if applicable) Sales engineer email addresses and territory assignment matrix Approved message templates for RFQ acknowledgments, catalog sharing, and quotation follow-ups
Keep these ready before onboarding.
With basic business details and message examples ready, setup becomes faster and cleaner.
Fully Managed Solution₹99,999/year
Complete end-to-end campaign management, dedicated strategy, and all CRM platform features included. Meta WhatsApp and Google RCS usage charges are paid separately.
Request proposalFAQ
B2B manufacturing WhatsApp CRM questions
Can we automatically import leads from IndiaMART and TradeIndia?+
Yes. Through webhooks and API connectors, inbound inquiries from IndiaMART and TradeIndia can land instantly in NY Digital WhatsApp CRM, triggering an automated acknowledgment message within seconds.
Can we send large PDF product catalogs without degrading file quality?+
Yes. Official WhatsApp Business API supports document dispatches up to 100MB, allowing you to share comprehensive engineering catalogs, material test reports, and drawings.
How does round-robin routing work for multiple regional sales engineers?+
Inbound inquiries can be distributed automatically based on product category, client geography (e.g. North, West, South), or round-robin among your technical sales engineers.
Can our sales engineers access the CRM on mobile devices?+
Yes. NY Digital CRM provides a responsive, mobile-first interface so your sales engineers can view assigned leads, update deal stages, and review conversation histories while on field visits.
What is the commercial investment?+
NY Digital is ₹99,999 per year for our comprehensive managed plan: full campaign execution (copywriting, template design, audience segmentation, broadcast delivery, and analytics) plus full CRM platform access. Official Meta WhatsApp messaging charges are billed separately based on actual volume.
Start with your current WhatsApp problem