Account Health & Verification Error Quality Flagged Status: Flagged

How to Fix WhatsApp Quality Rating Dropped to Yellow or Red (Fast Recovery)

When customers block your business number or report messages as spam, Meta degrades your Quality Rating from High (Green) to Medium (Yellow) or Low (Red).

Probable Causes

Broadcasting high-frequency marketing messages without clear user consent
Lack of a 1-tap Stop Promotions button
Sending irrelevant offers to inactive lists

Step-by-Step Resolution

Recommended Fix Protocol:

Pause all marketing broadcasts for 48–72 hours. Send high-utility order confirmations or transactional messages to generate positive interaction signals. Cleanse your database to eliminate unengaged contacts.

Technical Example / Code Payload:

// Check Quality Rating API GET /v20.0/{phone-number-id}?fields=quality_rating,status

Quick Answers

Frequently Asked Questions

How long does recovery take?+

Usually 5 to 7 days as Meta recalculates rolling 7-day signals.

Will my number get banned?+

If quality remains red for over 7 days, your messaging limit drops to the lower tier.

Need Technical Help?

Resolve WhatsApp API Issues Fast with NY Digital

Our certified Meta API engineering team helps Indian enterprises diagnose webhook bugs, unblock banned numbers, and scale messaging limits safely.

Speak with Our Engineering Team