Probable Causes
- Handling button click responses to route inquiries automatically in CRM
- Triggering automated chatbot actions based on button payload IDs
Webhook & Media Engineering
200 OK
How to Parse WhatsApp Quick Reply & List Button Payloads in Webhooks
When a user taps an interactive button or selects an item from a list message, Meta dispatches an interactive payload object via your webhook listener.
Step-by-Step Resolution
Recommended Fix Protocol:
Check messages[0][type] === interactive. Inspect interactive[button_reply][id] or interactive[list_reply][id] to identify the specific button tapped.
Technical Example / Code Payload:
$buttonId = $message['interactive']['button_reply']['id'] ?? '';
if ($buttonId === 'BTN_BOOK_VISIT') {
$crm->assignAdvisor($fromPhone);
}
Quick Answers
Frequently Asked Questions
What is the character limit for button IDs?+
Button payload IDs can contain up to 256 characters.
Can buttons have icons?+
Yes, emojis are fully supported in button titles.
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