Webhook & Media Engineering 200 OK

How to Send PDF Documents & Catalogs via WhatsApp Business API

Document messages allow enterprises to deliver brochures, quotation sheets, invoices, and lab reports directly into customer chats with custom file names.

Probable Causes

Delivering real estate brochures and floor plans
Sending automated GST invoices and receipts

Step-by-Step Resolution

Recommended Fix Protocol:

Set message type to document. Specify public HTTPS link or pre-uploaded id, and provide a descriptive filename ending in .pdf.

Technical Example / Code Payload:

{ "type": "document", "document": { "link": "https://nydigital.co.in/assets/brochure.pdf", "filename": "Project_Brochure.pdf" } }

Quick Answers

Frequently Asked Questions

What is the maximum file size for PDFs?+

Meta supports documents up to 100MB on WhatsApp Cloud API.

Can I password-protect PDF invoices?+

Yes. Password-protected PDFs are fully supported and will prompt the user for their PIN/password upon opening.

Need Technical Help?

Resolve WhatsApp API Issues Fast with NY Digital

Our certified Meta API engineering team helps Indian enterprises diagnose webhook bugs, unblock banned numbers, and scale messaging limits safely.

Speak with Our Engineering Team