Messaging & Delivery 200 OK

How to Send WhatsApp Catalog & Multi-Product Messages via Cloud API

Catalog messages allow shoppers to browse collections, inspect product photos, and submit an in-chat shopping cart without visiting an external website.

Probable Causes

Increasing mobile conversion rates for eCommerce & retail stores
Allowing shoppers to build a cart inside WhatsApp

Step-by-Step Resolution

Recommended Fix Protocol:

Connect your Meta Commerce Manager product catalog to your WABA. Use the interactive product_list or product message type to dispatch items dynamically.

Technical Example / Code Payload:

{ "type": "interactive", "interactive": { "type": "product_list", "action": { "catalog_id": "192837465", "sections": [{"title": "Best Sellers", "product_retailer_ids": ["SKU-001", "SKU-002"]}] } } }

Quick Answers

Frequently Asked Questions

Can customers pay inside the catalog?+

Yes. Once the customer submits the cart, your CRM can dispatch an instant UPI payment link to complete the order.

Does catalog syncing support Shopify?+

Yes. Meta Commerce Manager syncs automatically with Shopify and WooCommerce product feeds.

Need Technical Help?

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