Probable Causes
- Managing customer expectations outside of business hours (e.g. nights, weekends)
- Immediate response to incoming leads before human agent assignment
Webhook & Media Engineering
200 OK
How to Set Up WhatsApp Business Automated Greetings & Away Messages
Automated greetings and away messages acknowledge customer inquiries instantly during off-hours, keeping response velocity high and setting clear expectations.
Step-by-Step Resolution
Recommended Fix Protocol:
In NY Digital CRM: Automation > Workflows > Inbound Trigger > Condition: Outside Business Hours > Action: Dispatch branded away message with consultation booking link.
Technical Example / Code Payload:
// Away Message Template:
// 'Thank you for contacting NY Digital! Our office is currently closed. Please tap below to leave your requirement.'
Quick Answers
Frequently Asked Questions
Do automated greetings trigger 24-hour conversation charges?+
Replying to customer-initiated messages is completely free within the 24-hour service window.
Can away messages route to specific on-call staff?+
Yes. NY Digital CRM supports conditional routing rules based on customer tier and time of day.
Need Technical Help?
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